Western Sports – Frequently Asked Questions
How do I place an order?
To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase and select your preferred location for pickup.
Do you have a size guide for apparel?
Yes, refer to our Size Guide for detailed information on sizing for our sports apparel.
What are the pick-up hours?
You can collect your order during our store opening hours. Please check our Store Locations on our Contacts page for specific hours of operation.
How can I track my order?
Once your order is shipped to your preferred pick-up location, you will receive a notification via email. If you do not receive a notification within 36 hours please [email protected]
What do I need to bring to collect my order?
Please bring a valid government ID and your receipt as proof of purchase when collecting your order.
How long will my order be held for pick-up?
Once paid in full, your order will be held at your chosen pick-up location for one month. You will be notified if the goods are not collected, and after this period, the items will be returned to stock, and a refund will be processed to your payment method.
Are there any additional fees for in-store pick-up?
No, there are no extra fees for using the Click & Collect service.
What is your return policy for in-store pick-up orders?
Please review our Returns Policy online. Items must be returned in their original condition and packaging.
Return goods to any one store. Â Replace with any store
What payment methods are accepted for online orders?
We accept major credit cards including Visa, MasterCard, local Debit Cards, and other payment methods as specified during the checkout process.
What happens if I don’t pick up my order within the holding period?
If you don’t collect your order within one month, we will contact you via email. If uncollected, the items will be returned to stock, and a refund will be issued to the payment method used.
Can I cancel my online order?
Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming.
Will I be notified when my order is ready for pick-up?
Yes, you will receive an automatic email confirmation when your order is placed and another email when your items are ready for collection.
Do you offer international shipping?
No. Western Sports is only available for pick up at anyone one of our local stores in Jamaica.
How do I contact customer support?
For any inquiries or assistance, please email us at [email protected]
How do I sign up for newsletters and updates?
Subscribe to our newsletter on the website’s homepage or during the checkout process to receive the latest updates, promotions, and product releases.
